Customer Concerns Policy

At Evan Evans we pride ourselves on our commitment to resolve customer concerns in a prompt and satisfactory manner in order to promote and strive for great customer service and customer satisfaction.

Evan Evans takes all our customer feedback seriously and recognises that customers have the right to complain and be heard and have the right to receive a response.

We are committed to dealing with your concerns or complaints promptly, fairly, completely and courteously informing you of how we propose to act, how long it should take and what the results are.

Providing feedback

Most issues are best addressed at the first point of contact however, if you are not satisfied with the service you are receiving or have received, please contact Mike Richardson, Manager Customer Service and Communications by:

Phone: 03 8413 6600 or 1800 990 989


Post: Mike Richardson, Customer Service and Communications Manager, 673 Spencer Street, West Melbourne, VIC, 3003

In person: 673 Spencer Street, West Melbourne, VIC, 3003

Evan Evans operating hours are Monday to Friday, 9 am to 5 pm (AEST).